Frequently Asked Questions

Delivery questions

A. We offer a limited click and collect service on orders of some plant types. Drop ins for collection without prior arrangement are not possible. Our click and collect service is not typically a same day service as our stock is offsite at our production nursery. Send us an enquiry for the stock you’re interested in at admin@sunshinecoastplants.com.au

A. Most orders are fulfilled within 3 to 5 days of receipt. We aren’t able to advise an exact time or day of delivery, but when ordering you can leave a note of a safe place to deliver your plant/s in the event you may not be home. Due to high demand during COVID outbreaks, our delivery timeframes may increase. We endeavour to get your order to you as soon as possible. Learn more on our delivery processes here: https://sunshinecoastplants.com.au/policies/shipping-policy

A. We ship to Sunshine Coast, Brisbane, Ipswich, Toowoomba, Gold Coast, and Northern NSW

Please check out our delivery regions on our Shipping Policy page to see if we ship to your location.

A. Check out our shipping rates on our Shipping Policy page. Delivery charges locally start at $45.00

Purchasing questions

A. Visit our latest stocklist, so you can see what our range is. Or you can search our website using the search bar at the top of the home page. If the plant isn’t listed on our stocklist or website, we do not have it available at this time. Check in later as stock is always changing.

A. We don’t offer specific landscape design advice at this time unless required for a commercial project but please check out our range at https://sunshinecoastplants.com.au and the plant descriptions to see if may suit your needs. For all trade enquiries, please contact admin@sunshinecoastplants.com.au

A. We have many plant types available for different purposes, but don’t provide personalised shopping recommendations at this time. Check out our full plant range and their different uses on our website https://sunshinecoastplants.com.au/

A. Take note of the pot size you purchased your plant in from us (mm size). You can pot it up at home in whatever size you prefer, so long as it’s larger than what it’s in to promote the growth

A. So long as your friend lives in our delivery areas, yes you can order a gift for your friend and get it delivered. Check out our Shipping Policy with delivery areas and rates here. We can also put a personalised message with your gift, just leave what you want to say in the notes section upon ordering.

A. We don’t offer bulk buy discounts, unless it is for a commercial project. For all trade enquiries, please contact admin@sunshinecoastplants.com.au Our pricing is below other retail levels and with a focus on best quality, and efficient online ordering and delivery to your door.

Billing and General Enquiries

A. The order confirmation you have received can be used as a tax invoice as it has the “tax invoice” wording with our ABN on the top and also includes a GST breakdown in the taxes section. However, you can leave us a note during purchase online if something further is needed OR email us at admin@sunshinecoastplants.com.au

A. Pre-payment of your order is necessary before any delivery of goods can be made. We do not use PayPal but are able to provide an invoice with Sunshine Coast bank details for direct deposit.

We often experience high volumes of enquiries as a small business and it can be challenging for us to call you same day. Please email your enquiry to admin@sunshinecoastplants.com.au and we will put you on our call back list. Please allow up to 3-5 working days for a response.