Our Green Thumb Guarantee

We understand purchasing plants online is not for everyone. We also understand you may have noticed differences in the quality of plants offered from different retailers. We want to reassure you that our plants are amongst the best quality available. From the quality potting mixes and fertilisers to the specialised plant courier we use to deliver to your door.

If for any reason you are not entirely happy with the quality of your plants on arrival, we will take them back to the nursery and give you a full refund including shipping charges. 

This return policy applies within 1 day of delivery.  Please provide the delivery driver with your receipt and contact us on admin@sunshinecoastplants.com.au or 0493 100 518   

There are however a few situations where our Green Thumb Guarantee does not apply;

Variations in size from website photos - Occasionally due to seasonal variation and demand, some stock size differences will occur. We cannot refund your order if there is a discrepancy in size from online photos. Rest assure, we will not send any stock out unless it is close to the advertised size.

Not present at time of delivery – If you are not able to be home at the time of delivery, we are more than happy to leave your plants in a pre-advised safe spot. Our drivers care for our plants as much as we do and are well seasoned on where is a good spot to leave them. Unfortunately, we don’t have control over pets, weather or theft etc and therefore we cannot extent our Green Thumb Guarantee if you are not home at the time of delivery.

If in the unlikely situation you are not happy with the quality of your plants they will need to be reloaded back on the truck at the time of delivery. Any plants left behind once the driver has departed cannot be refunded.

We hope our Green Thumb Guarantee makes you feel more comfortable purchasing plants online. Thanks, from the Sunshine Coast Plants team, we hope you love your plants as much as we do.